As a leader, entrepreneur and provider, you probably have a lot on your plate. You have to keep track of finances, lead your employees, and make sure your patients are happy. It can be overwhelming and a recipe for burnout, especially if you're doing it all on your own. That's why it's important to have systems in place because they will save you time, money and effort. 

Think about where you spend the most energy? Do you spend a significant amount of time training because all the information about your business lives only in your head? Do you have team meetings, but still spend a huge amount of time explaining things, or continually address the same issues over and over? Do you know what is happening when your patients interact with your employees? Systems will make your life easier, your business more efficient, and make it easier to grow your business. Think of the time you will gain back if an employee doesn’t have to ask you or their manager how to do something, they could just look it up themselves!

We’ve had this thought, so maybe you have too. You think, “If I hire the right people, all my problems will be solved”, but it’s not that simple. It’s not because your employees are purposely being difficult, it’s often because of misunderstanding because so many scenarios and expectations can be unclear to your employees. 

You CAN hire the right people, but you owe it to those people AND to your patients to have clear expectations when you train them in their role. When you have a system in place for how you do things, everyone on your team knows what to do and how to do it. This means you'll have fewer mistakes and misunderstandings, and your patients will get the experience YOU want them to have every time they interact with your business. How great would it feel to know your staff and you are on the same page? 

Systems support your people and help you to deliver your brand and ensure quality. Systems can give you confidence that things are going as planned. They provide a way to monitor and control key aspects of the business without having to micromanage. You want to be a business that operates with systems. 

Systems will help you build a strong and resilient business. By establishing clear processes and procedures, your business operations become resistant to instability. This can help your business weather market downturns and other challenges, and keep your company on track to achieve long-term goals.

If you want to take your business to the next level, it's time to start thinking about systems. Contact KDR Solutions or view our course, Foundations in Patient Experience, to see if it’s a fit for your organization. Systemizing your business is not an easy or quick process, but it is achievable and so worth it!