Systems are the backbone of any successful business, and the design of these systems can make or break the success of the operation. If you’ve taken our course, Foundations of Patient Experience, you know that the five essential elements that every well-designed system should have: robust, reliable, recordable, reportable, and repeatable.

1. Robust: A robust system is one that is able to withstand changes and unexpected events without breaking down. This is crucial in ensuring that the system continues to operate effectively, even in the face of challenges, such as last-minute schedule changes or additions.
2. Reliable: Your system is reliable if it can be trusted to get the same results. Ask yourself, is this system predictable? Are the results consistently good in quality? Can you count on it in most situations? If you can answer yes to these questions, your system is reliable.
3. Repeatable: Your system is considered repeatable when it is clear and precise enough that anyone can do it. You need to document your systems as that is the key to making them repeatable. If your systems only work if you are there to execute them, they do not meet the standard of "repeatable."
4. Recordable:  A recordable system not only documents all information pertinent to the system, more importantly, it establishes a set of standards and quantifiable metrics to measure success. A recordable system goes beyond simple documentation and makes it quantifiable.
5. Reportable: A reportable system builds in accountability and reporting to ensure that the set standards are being met and deviations can be identified and addressed. These metrics or reports should offer insights into the performance of the system and provide valuable information for decision-making. 

By incorporating these five key elements into your systems design, you can ensure that your systems meet the definition of being well-designed. These elements will help you achieve your business goals, improve the experience of your team, and transform your patient experience.

So next time you're designing a system, make sure it has these five essential elements and watch your business thrive!

If you need help designing and implementing systems that are robust, reliable, recordable, reportable, and repeatable, our team at KDR Solutions is here to help. We'd love to support your success!