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KDR Team • May 15, 2024

The Three Hats of Successful Leadership

Running a healthcare practice or business comes with unique challenges, especially when you find yourself wearing multiple hats.

Inspired by the book "The E-Myth," by Michael Gerber, let's explore the three essential roles you must balance: Technician, Entrepreneur, and Leader. Embracing these roles will help you manage your practice or business more effectively and create a thriving work environment.


The Technician (AKA Clinician)


As a practice leader, owner, or manager, you likely excelled as a technician, which led to your leadership role. This is the hat you're probably most comfortable wearing. You're skilled, reliable, and great at managing your time. Even as a leader, you remain involved in patient or customer care, ensuring high-quality service. But you’re working IN your business, more often than working ON your business.


If you often wish you could "just do your job" without the added responsibilities of leadership, you might be avoiding a crucial part of your role: being a leader. Embrace your technician skills, but remember they are only part of your larger responsibilities.


The Entrepreneur


You might not have initially seen yourself as an entrepreneur, but this role is vital. Financial stability is the backbone of a successful practice, allowing you to provide exceptional patient care or customer service while supporting a positive team culture.


It's time to get comfortable with the financial side of your practice or business. Involve your team in financial discussions, share growth metrics, and celebrate successes together. This creates a culture of transparency and collective responsibility. Start by using storytelling to communicate business goals, this helps your team visualize success.


The Leader


Leadership is often more challenging than expected. It requires effort to gain trust, ensure accountability, and manage various initiatives. However, your attitude towards these challenges makes a big difference.


Recognize that today's workforce dynamics are different. Engaging and satisfying employees is more complex, and turnover rates are higher. Instead of getting frustrated, focus on improving your leadership skills. Growing as a leader not only helps your team but also prevents your burnout and provides a sense of fulfillment. 


A common pitfall for leadership teams is not having a united leadership front. Healthy debate and conflict resolution are crucial behind the scenes, but presenting a united front to your team is essential. If leaders are inconsistent in their support of changes, it creates confusion and undermines authority. Work through disagreements privately and ensure all leaders are aligned before implementing new initiatives.


Ready to take your practice to the next level? Visit our website or enroll in our online course, Foundations for Successful Business Practices. Transform your leadership approach and watch your practice thrive!

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